Our resources, unique services and creative skills in the catering business will give you complete assurance that our commitments will be carried out on schedule and full filled. In order to guarantee you and your guests an efficient event, you must adhere to the following catering policies.
PAYMENTS AND DEPOSIT: Payments and deposits for all events must be made in accordance with the catering policies. All payments are to be received before the start of the event. A $750.00 non-refundable deposit is required at the time of booking for events over $3000.00. For events under $3000.00, a $500.00 non-refundable deposit is required at the time of booking. For wedding events only, the balance will be invoiced in four (4) installments, with the 4th installment due 15 days before the wedding. A statement will be mailed indicating payment due and due date. If the balance is not paid as scheduled, the contract is void and will be cancelled with no refunds. Payments are accepted in the form of cash, check or credit card (Visa, Mastercard and American Express). A 3.5% processing fee will be charged for using credit cards. If credit card deposits are made via the phone, fax or email, this is considered a sign contract and will be noted as a “Phone Order Signed Contract”. Payments made via credit card can not be accepted within 15 days of the event for weddings only. All third party billing must be received prior to the event. Deposit is not transferable
TAX: All catered events are subjected to applicable sales tax.
GRATUITY & SERVICE: A 20% gratuity charge will be added to all catered off-premise events for serving and set up for the first three hours. A charge of $45.00 per hour and/or fraction of the hour, per server will be assessed, if the event exceeds the first three (3) hours. For certain catered events, if additional servers are required for the event, a per server charge will be assessed. There will be a server charge for seated dinners. The charge will be based of guest count.
CONTRACTUAL AGREEMENT: Once the contract has been signed the contract, it is official as stated. Any changes must be in writing and will constitute signing of new contract. The old contract is void.
PRICES/DELIVERY FEE: All prices quotes are valid for 30 days from the day of the quote. Prices are subjected to change. A price quote does not guarantee a contract price unless the contract has been signed within 30 days of the quoted price. A delivery fee of $40.00 will be assessed for food items that require only dropped off at the event location. If we have to pick up items, a return pick up fee of $25.00 will be assessed.
GUARANTEES: Caterer must receive guaranteed guests count 14 days before the wedding events and 7 days before corporate events. If the guest's count has not been confirmed with the caterer according to the schedule, the caterer will only plan and prepare for the original contracted guests count and not any overage amounts.
CANCELLATION: Cancellations made 180 days (6 months) prior to the event will result in the 50% of the paid balance being forfeited by customer as provision for liquidated damages. Cancellations made less than 180 days prior to the event will result in 100% of the paid balance forfeited by the customer as provision for liquidated damages. Note: The deposit is not refundable or transferable for any circumstances.
FACILITIES FEE/HEAD COUNT FEE: If Delectables Catering & Company caters an event in which the facility charge a per head count fee or facility fee, the per head count fee and/or facility fee will be assed to the client prior to the event.
SPECIALTY SERVICES/RENTALS: If specialty services are required, they will be assessed, accordingly. Specialty services can include, but not inclusive to special linens outside of current inventory, ice sculptures, specialty floral arrangements for example but not exclusive chuppas, gazebos, or any special reception equipment. If rental equipment is needed for the event, a rental fee will be assessed. Fees will be added if equipment is left for customers to return or for later pick up by caterer. A rental agreement and deposit will apply for any rentals ordered.
CLEANUP AND SET-UP: Our service includes cleanup of the buffet food tables, removal of trash from the guest tables and cleanup of the facility kitchen. If a customer has rented serviceware from an out-sourced vendor, a service charge of $75.00 will be charged for rinsing and re-packing of serviceware items, from the out-sourced vendor.
WEATHER CONDITIONS: In the outcome, an event is planned for the outdoors and inclement weather conditions are pending or existing, the event designer/ caterer with make the decision to redesign the layout for indoors. If an indoor facility is not available, then rental of a tent or similar will be the responsibility of the client.
SITE PREVIEW: Caterer must view location or layout plan 2 weeks before the event, to evaluate catering logistics.
BAR SERVICES: If bar service is contracted, all alcohol purchases are the responsibilities of the client. The caterer will supply the bar-setup to include soft drinks, bar fruit, and bar supplies, if contracted for a fee. If the bar setup is not contracted with the caterer, it is the reasonability of the client to provide all bar setups to include, ice, coolers, bar fruit, bar supplies, cups, glass and all the necessary items for bar services. The Bartender will only provide bartending services for guests. For events held at the Veranda where alcohol will be served, Delectables Catering will provide the bartender for the event, for a fee. The caterer has the rights to refuse any guest service, if the guest appears to exhibit out of the normal behavior or control. The client must make sure the guest is of proper age to consume any and all alcohol beverages. Anyone not able to provide proper identification, as determined by the state of TN age requirements, must be refused service. The client does not hold the caterer responsibility for any damages or any known or unforeseen liabilities.
SAMPLING/TESTING: We will gladly provide you with a sample of you menu items, once the first initial consultation has been done. A sampling of 2-3 items will be provided without a deposit, with a deposit a full menu will we provided. Samplings are conducted done with a minimum of three (3) guests only. Additional guests are welcome with a fee of $50.00.
MENU CHANGES/MODIFICATIONS: Any menu changes or modifications must be in writing and maybe subject to a modification fee depending on the time the change or modification was received. No verbal, voice mail or email changes or modifications will be accepted. Any self-alterations made to the contract will void the contract and not be accepted.
LEFTOVERS: If there are leftovers from the event, the client will receive those leftovers. The client must supply appropriate containers for the leftovers. If the bride wishes to receive a care package/ basket, the bride must furnish the containers and basket to be filled with food prior to leaving. If you do not have any containers, any leftovers will be discarded, will not be able to store them for you. If you receive any leftovers, they must be consumed within 24 hours
FOOD SERVICE/WEDDING CAKE SERVICE: If Delectables Catering & Company prepares the wedding cake for the event; there will be no charge for cutting and serving of the wedding cake. If the wedding cake is not prepared by Delectables Catering & Company, a service fee of $25.00 is assessed.
MINIMUM ORDERS: Based on the number of guests, certain menus require a minimum order. If the minimum is not met, a service of $100.00 is assessed. Minimum corporate orders: 25; Minimum wedding event: 50
CORPORATE ACCOUNTS: All new corporate accounts are paid at time of service. Subsequently services for new corporate accounts, payments are net 15 days for the first 180 days. After 180 days payments are net 30 days. We reserve the right to assess late charges on any invoices unpaid after 30 days.
CORPORATE CANCELLATION POLICY: Any cancellations of orders made via phone, fax or email less than 48 hours will be invoiced half of the total event cost to cover prep and food cost.
PLEASE NOTE: ALL PRICES ARE SUBJECT TO CHANGE DUE TO FLUCTUATING MARKET PRICES.